Description
2711P-T19C22D9P AB Operator Interface
Document No.: TS-2711P-2025-07
Effective Date: 2025-07-28
Applicable Firmware: v12.011+
Symptom-Based Diagnostic Tree
| Symptom | Root Cause | Verification Method |
|---|---|---|
| Blank Screen | Power supply fault | Measure terminal L1/L2: 24V DC ±10% |
| Backlight failure | UV meter test (≥300 cd/m² @ 500mm) | |
| FPGA corruption | Check status LED: 3 red flashes = BIOS error |
Touch Calibration Drift | ESD damage | Insulation test (≥100MΩ @ 500V DC)
| Protective film interference | Remove film & recalibrate via ConfigMode
| Ground loop | Measure PE-GND voltage: ≤1V AC
Communication Timeout | ENET/IP congestion | Wireshark capture (UCMM heartbeat)
| IP conflict | ARP scan via BootP/DHCP utility
| Switch port fault | TIA-568-C.2 continuity test
Step-by-Step Correction Procedures
Procedure 1: Power Cycle Reset
1. Disconnect power at L1/L2 terminals 2. Wait 60s (capacitor discharge) 3. Reconnect while holding upper-right corner 4. Observe startup sequence: - Green LED → Solid = Normal - Amber LED → Flashing = Firmware recovery needed
Procedure 2: Factory Reset
- Enter Maintenance Mode:
- Simultaneously press ◀ + ▶ + Power for 5s
- Navigate to:
Diagnostics > Reset > Full Factory Defaults - Confirm with:
Security Code: 2711RESET
Critical Warnings
Hazard Prevention
- Always disconnect 24V DC before servicing
- Use ESD wrist strap (1MΩ to ground)
- Never exceed 35°C ambient temperature
Data Preservation
Backup procedure: 1. Insert FAT32 USB drive 2. Select [Application] > [Archive] 3. Set encryption password (AES-256)
Post-Repair Validation
- Functional Test
- Execute touch grid test pattern
- Verify OPC UA tag update rate ≤250ms
- Compliance Check
Test Standard Pass Criteria Vibration Resistance IEC 60068-2-6 5-500Hz @ 5G RMS EMI Immunity EN 61000-6-2 10V/m @ 80-1000MHz
Note: For persistent faults, submit diagnostic file (
*.dgn) to Rockwell TechConnect with error code snapshot.
2711P-T19C22D9P AB PDF
♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦♦…♦
Shipping:
1. Your item will be shipped to all countries via EMS, unless one country cannot be shipped via EMS. We will choose DHL, UPS, or FedEx. Please leave us your phone number.
2. We will ship the product to you on the same day or within 1-2 working days after receiving your payment. The shipping time depends on the country/region where you reside, the customs and habits of your country/region, and especially during peak hours.
3. Assuming (assuming) that the item requires payment of tariffs from your country, the buyer is obligated. We are not responsible for any taxes or customs fees in your country/region.
Return Policy:
1. Please contact us before returning the item.
2. The buyer should inform the seller of all returned items within 7 days after receiving the package. We reserve the right to reject any request to inform the seller for more than 7 days.
3. Returned products must have all original packaging and be in good condition.
Response policy:
If you are satisfied with the purchase, please leave us an active response.
2. If you have any questions about the outcome of the transaction or product, please contact us first and we will do our best to satisfy you!
3. Please do not reply with negative feedback before contacting us!
More models available:




